Frequently Asked Questions:

· I am experiencing technical issues. Who should I contact?

o Please contact yalesomsupport@ets.org. For any other questions, please contact mba.admissions@yale.edu directly.

· What do I do if the assessment times out?

o Please go back to your status page and click on the link to complete the behavioral assessment. This is the same process you followed when you first logged in to take the assessment. The system will take you where you left off.

· I forgot my log-in and password for my status page.

o From the log-in page, click “Forgot Your Password?” and enter your email address and birthdate to request a new password via email.

· If I don’t complete the assessment in one sitting, neglect to press “submit” at the end, or my internet fails mid-test, will my progress be saved?

o Yes, progress will be saved. Please go back to your status page and click on the link to complete the behavioral assessment. This is the same process you followed when you first logged in to take the assessment. The system will take you where you left off.

· How will I know if you received my submission?

o Shortly after you complete the assessment, your status page will reflect your successful submission. No email is sent to you once the assessment has been submitted. If your status page does not update within 24 hours, please contact mba.admissions@yale.edu.

· Can I take the assessment on a tablet or smartphone?

o Yes, the assessment works on a tablet or smartphone.

· Can I take the assessment more than once?

o No, the assessment can only be taken once.

· My invitation link isn’t working.  How do I access the test?

o Please contact us at mba.admissions@yale.edu and we will update your invitation link.

· Are there browser requirements for completing the test?

o Please use either Chrome, Firefox, Internet Explorer, or Safari.

· Do I need a fast internet connection to complete the test?

o No. This is a multiple-choice module that does not require high-speed internet.